Before we get to the good stuff, feel free to fill out this simple poll to let everyone know how your experience has been so far with shipping:
Loading ...UPDATE FOR 2022: finally things are back to “normal”, or at least the new norm.
Let me simplify it for those waiting in the USA;
- Shipping now normally takes 10-15 days (I include processing time in the math)
- Express is a few days faster and more reliable (but does not work for PO boxes)
The long details can be found here
—
UPDATE on COVID-19 2: it’s been almost a year since peak COVID and I’ve been getting my packages to Canada consistently now! There is always duties for me since I order a lot for my Try on Hauls. I now simply the base DHL service and it can take anywhere from 8-12 business days to arrive. I order about 30-40 items PER MONTH from SHEIN to Canada for reference.
UPDATE on COVID-19: the COVID situation has seriously hurt SHEIN’s shipping facilities. I’ve managed to contact their mid level employees directly and they are taking COVID very seriously. A break-out means the entire organization will be shut down. Warehouse staff do not want to go to work and those who do show up have to follow strict disinfection procedures. It got so bad that they had to block orders for 1 week.
Not only that, with malls closed, shoppers are stress-buying SHEIN like crazy! Virtually everything I review from SHEIN has been sold out. I know thousands of orders have been delayed as well.
Let’s just remember there is a humanitarian crisis at hand. What’s important is you stay safe and do not expect things to operate the way they were before.
The good news is that things are starting to clear in the pipeline. People are still shopping like crazy. I’ve been told that inventory will continue to fly off the shelves for the foreseeable future.
Be well <3
-Kerina
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As someone who has reviewed THOUSANDS worth of dollars of SHEIN items on my YouTube Channel, I need to speak up here. I don’t want you to have a bad experience shopping. When it comes to shipping and duties, I’ll just tell you how it is, whether SHEIN likes it or not.
True Shipping Time
True shipping time includes the usual 1-3 processing time in the fine print. More on this later! For now, see how shipping times stack up for your own country:
| Standard | Cost | Express | Cost | |
| Singapore | 6-13 | $4.5 USD | none | |
| United States | 7-11 | $3.99 | 3-7 | 12.90 USD |
| Australia | 7-12 | 7 AU | none | |
| India | 7-14 | Free at ₹720 | none | |
| U.K. | 8-13 | Free | 4-10 | 12 GDP |
| Germany | 8-13 | Free | none | |
| France | 8-13 | Free at €12 | none | |
| Netherlands | 8-13 | 4.20 EU | none | |
| Canada | 8-16 | Free at $12 | 5-10 | 26 CAD |
| Italy | 11-16 | 4.5 EU | none | |
| Mexico | 16-23 | Free at $300p | 4-10 | $310p |
| Turkey | 21-33 | $4.50 USD | none | |
| Russia | 21-38 | 270 RU | 8-18 | Free at 7,835 |
| Brazil | 31-48 | $7 USD | none |
All days are BUSINESS DAYS
We got the data by adding 1-3 processing days for each country from SHEIN.com
The Shipping Fine Print
Go to the Shipping section on the SHEIN website and you will find:
“Shipping Time does not include a 1-3 day processing period” – SHEIN.com
Ew, Why Do We Need Processing Time?
Taxes and Duties
“I got automatically upgraded to Express Shipping. My order arrived in 5 days. The big issue was that I got to pay duties: 30$. Before ordering, I checked the FAQ section and noticed that no duties would be charged. Here is a link to the FAQ [sic: FAQ is no longer on SHEIN.com].
I contacted the customer service, and they said that since I choose express shipping, duties could be applied. The refund offered to me was only 15$.
What a disappointment!” – Myriam & The Budget
Pay our lovely country it’s share of taxes
Shipping Time to USA
Shipping Time to CANADA
Time to UK, Germany, France
I find northern Europe’s parcel system to be quite fast and reliable. The only disadvantage is that Euro’s and Pounds are quite expensive.
Expect to wait 15-17 business days MAX for a standard order.
Hello? What About The Rest of the World?
I don’t mean to leave you guys till last! This is a tough question to answer because every country is so different. Instead of trusting what a store’s website says, I will suggest what I suggest for my own customers; make a test order of something cheap.
Pick out something that can easily be gifted if you don’t like it. This is one thing that’s good about fast fashion, it’s the cheapest it should ever get!
Ok ok ok, What Next?
I have so many reliable SHEIN reviews on this blog (search SHEIN on top right) or you can see a popular post here.
Want some Side by Side comparisons? Check this summer tops post here.
I also have a whole Youtube SHEIN review playlist where I talk about the fabric, the stretch, the styling… everything!
If you thought this was useful, please share :)
You are so kind to provide such detailed info. Thanks!
you’re welcome ❥
Who exactly does Shein use as delivery partners??? My parcel was apparently delivered way outside of the city I live in…..can’t get through to anyone at Shein. Any advice would be great! I’m based in Austria – is it DPD?
I try putting my track number but ups say it can’t be found yet
it probably has not landed yet. Be sure to issue a ticket with SHEIN but I would keep waiting!
Hi so I am wondering
I live in Belgium and since it goes through the UK there would be custom fees. But my package just came in the mail and they weren’t any custom fees to pay. But did I just got lucky and will need to pay them next time or no? I genuinely have searched all over Shein and couldn’t find anything about it. Then I found a website that said Shine would pay it for you but that was in 2015 (when UK still was a part Europe) could someone help me clear this?
(Canada) I have found that shipments under $100 that come by mail are safe (ordering jewelry supplies, Etsy, etc)- that is confirmed by lots of blogs/forums. (some people say $200).
The main thing is to use Post (snail mail). Avoid Couriers and Express Shipping. In my experience, you will get charged duties.
Also it’s not up to the company you are buying from to explain duty rules for every country in the world :) They generally just post it as a caution and then it’s up to you.
This is very helpful to me. I’m just concerned because I ordered clothes on the 6th of May and it’s the 19th of May and still haven’t received anything :( the last update I got was the 14th of May saying it’s in the local facility
Have u received your items or not?
yes I always receive them eventually. No issues so far. DHL is reliable!
Thank you for the info! I am wondering if you often pay duties on your bigger Shein hauls? Thanks.
Yes, it happens randomly lol, only once or twice tho.
I just got on shien and it is delivering my package through dhl and saying changing delivery date or something so I click on it and it opens a website and saying choose these available options and I cant choose any of the options it say on demand delivery is something I’m not sure it’s very confusing.
Hi Elizabeth,
It will get to you. DHL normally does.
From where shein ships?
I ordered around. Some were from China, and some were shipped from US.
I placed an order yesterday Feb 3rd and my order already says that it shipped. I did pay for express shipping
The shipping people texted me saying I needed to pay &
$33.1 for something I didn’t know if it was legit so I deleted the text. It never mentioned anything about me needing to pay that before I placed my order, what do I do?
I got something like that too. Ever since covid happened. Apparently they changed their shipping company from Canada Post to DHL and I ended up paying customs and fees. It was supposed to be a total of $250, but I had to pay $38 more in order for me to receive my package.
Do you think they will switch back?
if you do standard shipping it will be Canada Post, if you choose express then it will be DHL and the site will warn you about paying duties with express shipments.
So do we have to pay the fees from DHL?
I got this as well and I don’t know what to do im scared if its a scam
did u end up getting your package?
What is your experience like with returns? If u have to send a couple of things back – where so they need to go? Are u shipping back to Canada? How much should I estimate to spend on that?
I issued a return but my problems were minimal! I sent out my return package, and 2 months later it was still in transit to their facility. So i contacted shein using their online chat and they immediately processed my refund even though they hadn’t received the return package yet.
I found this post very helpful and important. I checked out some of her videos to and I thinks it’s important to mention that she does have affiliate codes on her SHEIN haul videos, which leads me to assume her videos may be sponsored. Nevertheless this is not to be rude but keep in mind her experiences and opinions may be biased. Her information was still overall helpful!
thank you for the honesty!
I HAVE BEEN TRYING TO MAKE CONTACT WITH SOMEONE ABOUT MY ORDER ABOUT THE RETURN LABEL THAT I HAVE NOT BEEN ABLE TO PRINT. EVERYWHERE YOU ARE SUPPOSED TO BE ABLE TO REACH THEM, YOU CAN’T‼️ IT IS A ROBOT OR A COMPUTER GENERATED ANSWER ‼️ I AM NOT A HAPPY CUSTOMER RIGHT ABOUT NOW‼️‼️ SOMEONE NEEDS TO RESPOND TO ME AT LEAST FROM ONE OF THE SEVERAL DIFFERENT EMAILS, MESSAGES THAT I HAVE SENT‼️‼️
there are lots of issues right now due to COVID measures… things are sold out, shipping is slower, and more :(
Yeah, I order from SHEIN but I understand the processing time is slow especially this time of COVID-19.
Try to create a ticket. They will surely reply and help you within 24 hrs just like mine :)
Yup. I tried a lot, they repaid me already, but there is no way of me returning this package. Anybody know the
International Warehouse address?
Try to create using a ticket. They will reply and help you within 24 hrs just like mine :)
Contact BBB
I have placed my order on april 17th. It switched today (25th) from warehouse order confirmed- awaiting picking
to Order placed – Warehouse awaiting packaging.
What’s the difference between those two process ? Am I getting closer to shipping day ? Thank you for your blog xx
I ordered on 16th april i got message that it is shipped on 21 april (after sterilisation, this and that etc) now my order information got disappeared from shein’s website. Its surprising, looks like a scam..
I have the same issue too, left on ‘left warehouse has been shipped’ but nothing after that? I’m lucky I’ve taken screen shots of my order on their website
I have the same issue too, left on ‘left warehouse has been shipped’ but nothing after that? I’m lucky I’ve taken screen shots of my order on their website have you resolved your case? X
I ordered on shein weeks ago, i got message that it is shipped on 21 april (after sterilisation, this and that etc) now my order information got disappeared from shein’s website. Its surprising, looks like a scam..
they literally have millions of customers so lost orders will happen sorry :(
Help please. Before a month i ordered clothes from Shein (i live in Greece). After two weeks, i tried to find why they haven’t come yet so i had a notification from shein that said that the packages have arrived and waiting for review. I never got my clothes and now i wanted to buy something else and realized that they don’t ship in Greece. I am not sure if they used to ship ib my country but then stopped. All i know is that now they don’t and i want either my clothes or my money
please give me advise thank you
I really want to place this order of 28 items from shein and I live in CAD I’m just nervous about if I will be hit with customs and like if so will it be tons? how much have you paid for customs on your orders?
We just paid $36.91 Canadian in duties on 13 clothing items and 9 accessories. I was shocked at first because the bag looked so small but when you average it out $0.60 per item is not bad at all and the money goes back into our economy
Canadian duties are some of the highest in the world :(
Sure that doesn’t seem so bad but your math is wrong and its actually $1.68/item. Which still isnt the end of the world but thats an additional $1.08 per every item than what you thought (almost 3 times the cost that you calculated)
I order 15 items and l found paper from dhl l should pay 36$ for delivery . My delivery is free ..
If i buy 5 items from Shein, will I have to pay for the duties? (Free Standard Shipping)
YES. Duties are taxes and taxes are part of life :)
Is duties the money you pay to get your package through customs? Are they random because I live in Canada and I’ve ordered from Shein before and it went great and I didn’t pay extra. I just made another purchase, standard free shipping like the first time, and ready this I’m worried I’ll have to pay extra. I read somewhere that standard shipping was with Canada post and express shipping was with DHL and you only had to pay extra when you ordered with express shipping through DHL. Does anyone know if any of this is true?
did you ever have to pay?
I’ve ordered 2 things from shein and they still haven’t come, and that was about two weeks before the corona thing was happening in China. I still haven’t gotten my stuff. But I really needed a bathing suit cuz me and my friends are going to the pool together in about a week or two and the only one I liked was on Shein so I’ll have to order that. I just really hope it comes on time.
I’ve ordered 2 things from shein and they still haven’t come, and that was about two weeks before the corona thing was happening in China. I still haven’t gotten my stuff. But I really needed a bathing suit cuz me and my friends are going to the pool together in about a week or two and the only one I liked was on Shein so I’ll have to order that. I just really hope it comes on time.
Hi… I ordered my dresses on 30th May 2020. On 3rd June I got a notification regarding delivery. Unknowingly I selected the delivered option and now my package comes in the review option but I still haven’t got my package. Can you please help me on what I should do next ?
Please remember all packages are shipping much slower than normal due to Covid, so if you just got a notification regarding delivery it means it’s already on a ship to you, you don’t need to do anything :)
I dont have patience … I order may 27… Nothing have come yet today is june 4… First and last… We woman love or shopping.. I live in usa.. Most i wait for a package.. Is 6 days.. The tracking say it arrive to usa contry in may 11.. So what is taking so long to arrive to my hands.. I even call fedex.. Naa they just create a label… You cant call .. There is not coustumer service. All you got is a robot machine .. Pliss if you got millions of coustumer and warehouse in usa… Whyyyy there is no phone # for coustumer service.. Imagine in 2020 talking with robot .. And answer questions….. That thing can answer… I hate shein
First…. And lastttty… Ughhhh
I dont have patience … I order may 27… Nothing have come yet today is june 4… First and last… We woman love or shopping.. I live in usa.. Most i wait for a package.. Is 6 days.. The tracking say it arrive to usa contry in may 11.. So what is taking so long to arrive to my hands.. I even call fedex.. Naa they just create a label… You cant call .. There is not coustumer service. All you got is a robot machine .. Pliss if you got millions of coustumer and warehouse in usa… Whyyyy there is no phone # for coustumer service.. Imagine in 2020 talking with robot .. And answer questions….. That thing can answer… I hate shein
First…. And lastttty… Ughhhh
Waoooo
My order has been a total of 33 days that it’s been in the shipping process not including days the order was processed and sterilized this is ridiculous how “influencers” are getting their orders on time and efficiently and regular customers are being scammed 350$ worth of money. I will never order again
good afternoon, we are waiting for almost 3 months for the shipment of our order, we need an urgent solution, this is the number
May 09 2020 22:18:19 Order NO. GSHMY200Q000UGB
good afternoon, we are waiting for almost two months for the shipment of our order, we need an urgent solution, this is the number
May 09 2020 22:18:19 Order NO. GSHMY200Q000UGB
India has banned shein and my order is in transit and i have also made the payment. I also don’t want to cancel it . Any suggestions whom to contact for further details
I ordered a pretty big order on the 7th of June, it’s now the 17th of July and still not parcel, it said it was meant to arrive the 9th of June which I of course didn’t think was gonna happen but over a month? Also can’t get hold of anybody and it says it’s been shipped out but that was on the 29th and it was meant to be for my summer holidays in 3 days!
Just how do you return stuff at this point… they paid me already.
August 3rd, 1:09AM
This is so extremely helpful and informative. Thank you so much for this post! Going to subscribe to every single blog post. I love it so much! Can’t thank you enoguh
thank u Gia!!!
Dear All ,
The sipment to TURKEY is suspended and temporarliy not shipped why ? When is it operatıons resume ? Please help
Hello, I was wondering if most items (24 in my cart, lol) come together or is every bag shipped individually? I ask because I live in Costa Rica and all individual bags are charged a $15 customs duty per bag so that could add up quickly.
Thank you in advance for your reply!
this is normal!! It’s very hard for such a large company to have 1 giant warehouse to bundle things together. They just have way too much stuff (different factories, different warehouses, different shipping lines). If you got your items on time and nothing got lost, count yourself lucky ^^
On AliEXpress SHEIN’s shipping fee is $18.95. That’s really expensive especially to people that come from countries with lower currencies. I’ve bought some clothes from SHEIN before, but because of theincrease in shipping fee, due to COVID19 pandemic, I can’t afford to get more. I think the shipping fee is quite outrageous.
On AliEXpress SHEIN’s shipping fee is $18.95. That’s really expensive especially to people that come from countries with lower currencies. I’ve bought some clothes from SHEIN before, but because of theincrease in shipping fee, due to COVID19 pandemic, I can’t afford to get more. I think the shipping fee is quite outrageous.
yes, shipping costs a lot!!
When you put a package thru…it shows on their site the tracking. It says its international and coming from China. I think they do this to get extra time to get the order out. But if you put your tracking number on the USPS site itself….it shows that its coming from California. I have ordered multiple times and it always happens the same. The order on their site will show ‘In International Warehouse’ for about 5 days. But when you put the tracking on USPS, it shows that the package is on the way to them. When the package shows dispatched on the Shein site…you will see on USPS that the package was received by sender at a California location. I hate that they do this to buy extra time with getting your package to the post office but it is what it is. And I live in California so when my package arrives at the post office, I usually get it the next day or maybe two.
It may also be that other USPS centers take longer to “update” SHEIN on the status of the items! You’re lucky because California’s ports to China are some of the worlds fastest and cheapest!! That’s why there’s so many fashion startups from LA :)
Do u have to sign a paper when the package comes or do they just leave it at your door
Thank you for the information! Really helped! Just one question, I’m based in Canada also and I’m eligible for express shipping because I’m gonna spend $200 But I don’t want to pay custom taxes. Should I just choose the standard shipping instead so I won’t pay for extra charge?
I get hit with duties to Canada about 70% of the time, but it’s less likely to have duties if the amount is small (small package or small values gets passed over). It’s also less likely with Canada Post in my experience of monthly packages.
I’m sorry but at $200 worth of goods, you’d be very lucky if there’s no duties!
Does Shein ship with Canada Post?
DHL for me! But it will change depending on how much weight and express shipping options :)
Firstly, Im in Ontario, Canada….My order was shipped, and it is saying it has arrived in Canada at the Local Facility. I had received an email stating that my parcel will be coming by UPS (even tho I chose standard shipping) and they have sent me a tracking number. 3 days later and I am still awaiting the package to move. My daughter, also order something about 12 hours after me and our packages arrived in Canada the same time, but hers is being shipped Canada Post and is now in Mississauga. Any idea why mine is being held up? and any idea why mine was switched to UPS instead of Canada Post? Seems a little weird. My order was $50.
Hi my item of clothes only come three item where is my rest of my clothes I order a lot 400 plus.I order 45 item including Hp case and belt and a shoes and stand for Hp!how I going to contact u to ask u why my some item took so long?
this is y i don’t order online
fake post and fake comment bots on this post. And the “person” who posted this fake lying “blog” isn’t a real person, they’re just designed through a CGI photoshop company to look like a real person even though they’re not.
Dude, if you watch Kerina’s videos you will see she is very much real and every month she has atleast one shein order. Look up Kerina Wang on Youtube.
thank you Steph!! HAHAHA some people!!
Hi Mia, I am real, but… are you?
this fake “blog” wasnt written by a real person, they’re just designed through a CGI photoshop company to look like a real person even though they’re not. And these are nothing but fake comment bots on here, not real people.
you just copied over spam from you previous comment, wow, who’s the bot now?
Shipping to Nigeria takes how many days and will I still pay for any charges even though it is free shipping
This is so very good info, thank you :)
You’re welcome :)
If I got the message at my phone but don’t get any packages!!! What should I do in this case??? I live in Sweden((((
Don’t worry, keep waiting! Local delivery services still need to pickup your package and that is a whole new shipping process
Ok soo recently ordered over $200+ worth of items there 1 parcel tracked and shipped with USPS and was delivered the other as shein stated would be shipped with dhl now I have only received some of those items , mind you it’s one fill order in which they split. The order shipped with dhl I’m not seeing an update with tracking for it on shein but I’ve received some of them already….how do I find out what happened with my other things I ordered??
Sign into your SHEIN account and messaging them in the best way!
i ordered 4 items 3 febuary. the 5 febuary the pack was shipped. its now mars 15 and i have got no more info
depends where you’re located! With COVID, some shipments to AUS have taken as long as 3 months! When I ship via KerinaMango.com, USPS told me covid times were anywhere from 6 days to 75 business days :(
Thank you, for writing and sharing such an amazing blog post. I really got a lot of information from your blog post…
you’re very welcome ^^
i ordered may 27th with standard shipping, $200 order and it said that my order would arrive 11-14th of june but i haven’t received anything and it says it’s in my city, in transit for arrival scan. what do you suggest i do as it still hasn’t come.
Thank you for the information, very helpful. But,…. Im in Ontario, Canada….My order was shipped, and it is saying it has arrived in Canada at the Local Facility. I had received an email stating that my parcel will be coming by UPS (even tho I chose standard shipping) and they have sent me a tracking number. 3 days later and I am still awaiting the package to move. My daughter, also order something about 12 hours after me and our packages arrived in Canada the same time, but hers is being shipped Canada Post and is now in Mississauga. Any idea why mine is being held up? and any idea why mine was switched to UPS instead of Canada Post? Seems a little weird. My order was $50.
Did you have to pay custom fees?if so how much?
Thkx
Hello, have you tried ordering without shipping guarantee? Did your parcel arrive? Im afraid I wont be receiving mine or lost package etc.
Hello! I am currently tracking my package and it says “United States arrived at local courier facility” before it said “China flight departure”. Was that a glitch? Has it arrived in the U.S. yet? None of my other orders from Shein have said this so far so I am a bit confused.
Did you have to pay custom fees?if so how much?
Thkx
Hi all,
I literally just put in an order and I just realised it put one item twice. Is there any way of letting them know and cancelling one of them?
D
Great informative post indeed, have you tried ordering without shipping guarantee? Did your parcel arrive?
yes ( I never ordered standard in the middle of the pandemic tho!!)
hi I don’t live in Italy but I have a friend there so I can ask them to take my packages for me I’m from Turkey and unfortunately, they charge us so many taxes and customs duty. I tried to look it up for Italy but I can’t find anything about customs pay do you have any information about this or in Italy they don’t charge them anything?
try to use the same tracking code in other local Italian couriers. Also try DHL / Fedex.
Otherwise, contact customer support and the truth is, the package might get lost.
International shipping bounces between too many couriers, things get lost all the time or get delayed. I’m so sorry this happened to you!
I’m very unfamiliar with US tax and duties. I heard there’s a threshold for it, which is like $900.
What happens when you go past it? Do you get taxed every time you import something?
There’s like a lot that I want to order on Shein, but trying to refrain from it…