The Truth About SHEIN Shipping & Duties for Your Country

UPDATE on COVID-19: the COVID situation has seriously hurt SHEIN’s shipping facilities.  I’ve managed to contact their mid level employees directly and they are taking COVID very seriously.  A break-out means the entire organization will be shut down.  Warehouse staff do not want to go to work and those who do show up have to follow strict disinfection procedures.  It got so bad that they had to block orders for 1 week.

Not only that, with malls closed, shoppers are stress-buying SHEIN like crazy!  Virtually everything I review from SHEIN has been sold out.  I know thousands of orders have been delayed as well.

Let’s just remember there is a humanitarian crisis at hand.  What’s important is you stay safe and do not expect things to operate the way they were before. 

The good news is that things are starting to clear in the pipeline.  People are still shopping like crazy.  I’ve been told that inventory will continue to fly off the shelves for the foreseeable future.

Be well <3

-Kerina

——-

As someone who has reviewed THOUSANDS worth of dollars of SHEIN items on YouTube, I need to speak up here.  I don’t want you to have a bad experience shopping.  When it comes to shipping and duties, I’ll just tell you how it is, whether SHEIN likes it or not.

Outfit from SHEIN, top is only $13!

 

 

True Shipping Time

True shipping time includes the usual 1-3 processing time in the fine print.  More on this later!  For now, see how shipping times stack up for your own country:

  Standard Cost Express Cost
Singapore 6-13 $4.5 USD none  
United States 7-11 Free 3-7 12.9 USD
Australia 7-12 7 AU none  
India 7-14 Free at ₹720 none  
U.K. 8-13 Free 4-10 12 GDP
Germany 8-13 Free none  
France 8-13 Free at €12 none  
Netherlands 8-13 4.20 EU none  
Canada 8-16 Free at $12 5-10 26 CAD
Italy 11-16 4.5 EU none  
Mexico 16-23 Free at $300p 4-10 $310p
Turkey 21-33 $4.50 USD none  
Russia 21-38 270 RU 8-18 Free at 7,835
Brazil 31-48 $7 USD none  

All days are BUSINESS DAYS

We got the data by adding 1-3 processing days for each country from SHEIN.com

 

The Shipping Fine Print

Go to the Shipping section on the SHEIN website and you will find:

“Shipping Time does not include a 1-3 day processing period” – SHEIN.com
This is common for online stores.  Even if you pick express, it will take 1-3 days just to process your order.  This catches a lot of people off guard!  Most people who order express are already in a rush.  If they don’t know about processing periods, they’re going to leave a review like this:
 
 
Keep reading and you’ll be well versed in online shopping.  This is someone who knows a bit more:
 
 
 

Ew, Why Do We Need Processing Time?

I’ve hand-shipped for my own boutique store.  I’ve met the CEO of Fashionova and toured their LA main warehouse.  I’ll tell you what’s really going on.  There are a few things big brands need to verify before hitting “ok”:  
 
First, they need to make sure your credit card / paypal is legit.  There is a lot of online shoplifting; it costs the industry billions of dollars and hurts small stores like mine even more.  Online thieves are smart; they can steal credit cards, hide their IP addresses and use fake emails.  This issue can stall an order for days to get investigated.
 
Second, they need to confirm warehouse locations.  Mega stores like SHEIN, Fashionova, F21 all have multiple warehouses where your items might be scattered.  Not everyone has robots like Amazon, real humans need to walk and pick your clothes.
 
Lastly, these mega stores employ people that need a decent working life.  Bigger brands have more papers and general business forms to fill.  The staff needs to go home at 5pm or 6pm, even workers in China need to sleep eventually.  Processing naturally takes longer for larger and more complex orders.  It doesn’t matter where you ship your order to.  Case in point; processing time can take 2 days longer if you want to ship to Hong Kong.
 
So you see, it’s reckless if a big brand is approving your order on day 1.  The only companies that can do things like are probably Walmart or Amazon; who can afford to lose money on shipping.  In fact, shipping is Amazon’s least profitable activity!
 

Taxes and Duties

You won’t learn the harsh realities of taxes and duties until you get caught.  This is because in most cases, it’s totally random, so dumb right?!  One popular Canadian blogger’s order was charged a $30 duty on an $160 value order.  The government charged 18% in this case.  Read, government!
 
Here is an excerpt from the Canadian blogger:
“I got automatically upgraded to Express Shipping. My order arrived in 5 days. The big issue was that I got to pay duties: 30$. Before ordering, I checked the FAQ section and noticed that no duties would be charged. Here is a link to the FAQ [sic: FAQ is no longer on SHEIN.com].

I contacted the customer service, and they said that since I choose express shipping, duties could be applied. The refund offered to me was only 15$.

What a disappointment!” – Myriam & The Budget

In the end, she only paid $15 on $160, but had to jump through hoops.  Here’s my tip for duties as someone who receives international shipments daily;
 

Pay our lovely country it’s share of taxes

 
I want it, I paid duties for it
 
 
Without this system, Canadian-made goods would have zero chance of survival.  We might not have Lululemons if it wasn’t for duties!!  Also, our non-Canadian goods make a bigger carbon footprint.
 
You probably think if you get shipments labeled as “gift” or “sample”, you can avoid taxes.  However, the agents also look at the perceived value of goods. 
 
The only way to avoid duties 100% is to have a friend pack your shipment in their suitcase while they happen to fly to you.
 
Want some news?  Desperate to save you duties, SHEIN recently got in trouble from India Customs to the point where entire sections had to shut down for refunds.  Hey, people love affordable fashion.
 
 

Shipping Time to USA

Do not worry, USA will always have the fastest and cheapest cross-ocean shipping rates in the world.  SHEIN has design houses and warehouses all around the world, USA included. 
 
Expect to wait 11 business days MAX for a standard order. 
 
In the USA? This is my jelly mood
 
 

Shipping Time to CANADA

I’m based in Canada and never felt like shipping was an issue with SHEIN.  Keep in mind I’ve ordered 20 SHEIN outfits for one video!  The logistics of gathering over 40 pieces must have been difficult enough as it is, but I’ve never had a hiccup yet.
 
SHEIN fall skirts by Kerina
I do a lot of SHEIN reviews, including this outfit! Click pic for youtube review
 
Expect to wait 16 business days MAX for a standard order.
 

Time to UK, Germany, France

I find northern Europe’s parcel system to be quite fast and reliable.  The only disadvantage is that Euro’s and Pounds are quite expensive.

Expect to wait 15-17 business days MAX for a standard order.

Hello? What About The Rest of the World?

I don’t mean to leave you guys till last!  This is a tough question to answer because every country is so different.  Instead of trusting what a store’s website says, I will suggest what I suggest for my own customers; make a test order of something cheap.

Pick out something that can easily be gifted if you don’t like it.  This is one thing that’s good about fast fashion, it’s the cheapest it should ever get!

 

Ok ok ok, What Next?

I have so many reliable SHEIN reviews on this blog (search SHEIN on top right) or you can see a popular post here.

Want some Side by Side comparisons? Check this summer tops post here.

I also have a whole Youtube SHEIN review playlist where I talk about the fabric, the stretch, the styling… everything!

 

If you thought this was useful, please share :)

 

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first three pics have affiliate links.  My opinions are not affected.

42 Comments

  1. Stephanie
    September 17, 2019 / 12:07 pm

    You are so kind to provide such detailed info. Thanks!

    • Kerina M
      Author
      September 17, 2019 / 5:14 pm

      you’re welcome ❥

      • Alex
        June 12, 2020 / 10:53 am

        Who exactly does Shein use as delivery partners??? My parcel was apparently delivered way outside of the city I live in…..can’t get through to anyone at Shein. Any advice would be great! I’m based in Austria – is it DPD?

    • Kassandra
      May 19, 2020 / 2:00 am

      This is very helpful to me. I’m just concerned because I ordered clothes on the 6th of May and it’s the 19th of May and still haven’t received anything :( the last update I got was the 14th of May saying it’s in the local facility

  2. Emily
    October 19, 2019 / 7:05 pm

    Thank you for the info! I am wondering if you often pay duties on your bigger Shein hauls? Thanks.

    • Kerina M
      Author
      October 30, 2019 / 10:39 am

      Yes, it happens randomly lol, only once or twice tho.

  3. February 1, 2020 / 7:21 am

    From where shein ships?

  4. Misha
    February 4, 2020 / 12:34 pm

    I placed an order yesterday Feb 3rd and my order already says that it shipped. I did pay for express shipping

  5. Mattea
    February 28, 2020 / 9:57 pm

    The shipping people texted me saying I needed to pay &
    $33.1 for something I didn’t know if it was legit so I deleted the text. It never mentioned anything about me needing to pay that before I placed my order, what do I do?

    • Anonymous
      June 12, 2020 / 4:11 am

      I got something like that too. Ever since covid happened. Apparently they changed their shipping company from Canada Post to DHL and I ended up paying customs and fees. It was supposed to be a total of $250, but I had to pay $38 more in order for me to receive my package.

  6. Masha
    March 22, 2020 / 1:22 pm

    What is your experience like with returns? If u have to send a couple of things back – where so they need to go? Are u shipping back to Canada? How much should I estimate to spend on that?

  7. Just a thought
    March 30, 2020 / 4:03 am

    I found this post very helpful and important. I checked out some of her videos to and I thinks it’s important to mention that she does have affiliate codes on her SHEIN haul videos, which leads me to assume her videos may be sponsored. Nevertheless this is not to be rude but keep in mind her experiences and opinions may be biased. Her information was still overall helpful!

    • Kerina M
      Author
      April 19, 2020 / 3:03 pm

      thank you for the honesty!

  8. BONNIE BELSER
    April 11, 2020 / 3:00 pm

    I HAVE BEEN TRYING TO MAKE CONTACT WITH SOMEONE ABOUT MY ORDER ABOUT THE RETURN LABEL THAT I HAVE NOT BEEN ABLE TO PRINT. EVERYWHERE YOU ARE SUPPOSED TO BE ABLE TO REACH THEM, YOU CAN’T‼️ IT IS A ROBOT OR A COMPUTER GENERATED ANSWER ‼️ I AM NOT A HAPPY CUSTOMER RIGHT ABOUT NOW‼️‼️ SOMEONE NEEDS TO RESPOND TO ME AT LEAST FROM ONE OF THE SEVERAL DIFFERENT EMAILS, MESSAGES THAT I HAVE SENT‼️‼️

    • Kerina M
      Author
      April 19, 2020 / 3:02 pm

      there are lots of issues right now due to COVID measures… things are sold out, shipping is slower, and more :(

      • caramel
        April 22, 2020 / 11:13 am

        Yeah, I order from SHEIN but I understand the processing time is slow especially this time of COVID-19.
        Try to create a ticket. They will surely reply and help you within 24 hrs just like mine :)

    • caramel
      April 22, 2020 / 11:15 am

      Try to create using a ticket. They will reply and help you within 24 hrs just like mine :)

    • Michelle
      May 20, 2020 / 11:47 am

      Contact BBB

  9. Stephy
    April 25, 2020 / 1:14 pm

    I have placed my order on april 17th. It switched today (25th) from warehouse order confirmed- awaiting picking
    to Order placed – Warehouse awaiting packaging.
    What’s the difference between those two process ? Am I getting closer to shipping day ? Thank you for your blog xx

  10. Anonymous
    April 26, 2020 / 6:41 am

    I ordered on 16th april i got message that it is shipped on 21 april (after sterilisation, this and that etc) now my order information got disappeared from shein’s website. Its surprising, looks like a scam..

    • Amelia
      June 4, 2020 / 3:41 pm

      I have the same issue too, left on ‘left warehouse has been shipped’ but nothing after that? I’m lucky I’ve taken screen shots of my order on their website

    • Amelia
      June 4, 2020 / 3:42 pm

      I have the same issue too, left on ‘left warehouse has been shipped’ but nothing after that? I’m lucky I’ve taken screen shots of my order on their website have you resolved your case? X

  11. Anonymous
    April 26, 2020 / 6:42 am

    I ordered on shein weeks ago, i got message that it is shipped on 21 april (after sterilisation, this and that etc) now my order information got disappeared from shein’s website. Its surprising, looks like a scam..

    • Kerina M
      Author
      May 15, 2020 / 10:42 pm

      they literally have millions of customers so lost orders will happen sorry :(

  12. April 27, 2020 / 1:10 am

    Help please. Before a month i ordered clothes from Shein (i live in Greece). After two weeks, i tried to find why they haven’t come yet so i had a notification from shein that said that the packages have arrived and waiting for review. I never got my clothes and now i wanted to buy something else and realized that they don’t ship in Greece. I am not sure if they used to ship ib my country but then stopped. All i know is that now they don’t and i want either my clothes or my money
    please give me advise thank you

  13. Skylar
    May 9, 2020 / 7:01 am

    I really want to place this order of 28 items from shein and I live in CAD I’m just nervous about if I will be hit with customs and like if so will it be tons? how much have you paid for customs on your orders?

    • CPJ
      May 12, 2020 / 2:51 pm

      We just paid $36.91 Canadian in duties on 13 clothing items and 9 accessories. I was shocked at first because the bag looked so small but when you average it out $0.60 per item is not bad at all and the money goes back into our economy

      • Kerina M
        Author
        May 15, 2020 / 10:44 pm

        Canadian duties are some of the highest in the world :(

      • Shauna
        July 3, 2020 / 10:42 am

        Sure that doesn’t seem so bad but your math is wrong and its actually $1.68/item. Which still isnt the end of the world but thats an additional $1.08 per every item than what you thought (almost 3 times the cost that you calculated)

  14. Samah
    May 12, 2020 / 4:41 pm

    I order 15 items and l found paper from dhl l should pay 36$ for delivery . My delivery is free ..

  15. MC
    May 14, 2020 / 2:04 am

    If i buy 5 items from Shein, will I have to pay for the duties? (Free Standard Shipping)

    • Kerina M
      Author
      May 15, 2020 / 10:43 pm

      YES. Duties are taxes and taxes are part of life :)

  16. Kayla
    May 24, 2020 / 11:29 am

    I’ve ordered 2 things from shein and they still haven’t come, and that was about two weeks before the corona thing was happening in China. I still haven’t gotten my stuff. But I really needed a bathing suit cuz me and my friends are going to the pool together in about a week or two and the only one I liked was on Shein so I’ll have to order that. I just really hope it comes on time.

  17. Kayla
    May 24, 2020 / 11:30 am

    I’ve ordered 2 things from shein and they still haven’t come, and that was about two weeks before the corona thing was happening in China. I still haven’t gotten my stuff. But I really needed a bathing suit cuz me and my friends are going to the pool together in about a week or two and the only one I liked was on Shein so I’ll have to order that. I just really hope it comes on time.

  18. Ashika
    June 3, 2020 / 3:16 am

    Hi… I ordered my dresses on 30th May 2020. On 3rd June I got a notification regarding delivery. Unknowingly I selected the delivered option and now my package comes in the review option but I still haven’t got my package. Can you please help me on what I should do next ?

    • Kerina M
      Author
      June 3, 2020 / 2:34 pm

      Please remember all packages are shipping much slower than normal due to Covid, so if you just got a notification regarding delivery it means it’s already on a ship to you, you don’t need to do anything :)

  19. Jessica
    June 4, 2020 / 5:43 am

    I dont have patience … I order may 27… Nothing have come yet today is june 4… First and last… We woman love or shopping.. I live in usa.. Most i wait for a package.. Is 6 days.. The tracking say it arrive to usa contry in may 11.. So what is taking so long to arrive to my hands.. I even call fedex.. Naa they just create a label… You cant call .. There is not coustumer service. All you got is a robot machine .. Pliss if you got millions of coustumer and warehouse in usa… Whyyyy there is no phone # for coustumer service.. Imagine in 2020 talking with robot .. And answer questions….. That thing can answer… I hate shein
    First…. And lastttty… Ughhhh

  20. Jessica
    June 4, 2020 / 5:46 am

    I dont have patience … I order may 27… Nothing have come yet today is june 4… First and last… We woman love or shopping.. I live in usa.. Most i wait for a package.. Is 6 days.. The tracking say it arrive to usa contry in may 11.. So what is taking so long to arrive to my hands.. I even call fedex.. Naa they just create a label… You cant call .. There is not coustumer service. All you got is a robot machine .. Pliss if you got millions of coustumer and warehouse in usa… Whyyyy there is no phone # for coustumer service.. Imagine in 2020 talking with robot .. And answer questions….. That thing can answer… I hate shein
    First…. And lastttty… Ughhhh

    Waoooo

  21. June 6, 2020 / 11:15 am

    My order has been a total of 33 days that it’s been in the shipping process not including days the order was processed and sterilized this is ridiculous how “influencers” are getting their orders on time and efficiently and regular customers are being scammed 350$ worth of money. I will never order again

  22. olga perez de martino
    June 23, 2020 / 4:03 pm

    good afternoon, we are waiting for almost 3 months for the shipment of our order, we need an urgent solution, this is the number
    May 09 2020 22:18:19 Order NO. GSHMY200Q000UGB

  23. olga perez de martino
    June 23, 2020 / 4:06 pm

    good afternoon, we are waiting for almost two months for the shipment of our order, we need an urgent solution, this is the number
    May 09 2020 22:18:19 Order NO. GSHMY200Q000UGB

  24. Dhwani
    June 30, 2020 / 7:02 am

    India has banned shein and my order is in transit and i have also made the payment. I also don’t want to cancel it . Any suggestions whom to contact for further details

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