I’ve built quite the collection of Boohoo reviews over the years, and more coming soon! They’ve had a turbulent 2020, yet still rated very high for those who need affordable and trendy fashion. Don’t take my word for it; they recently attained 1000+ independent reviews on Influenster. So without further ado, I present to you my own VERY detailed review of Boohoo as someone who’s spent thousands digging up the good and bad pieces from Boohoo!
Tap on any thumbnail to see my Boohoo-related hauls.
True to Size?
Items from Boohoo are shipped from their UK headquarters so don’t expect them to come right away. It usually takes 3-5 days to receive your items. I prefer express shipping since there are less chances of your items getting lost in the middle of shipping.
Shipping to the US
- Standard Shipping: 8 business days, $9.99
- Express Shipping: 2-3 business days, $14.99
Shipping to Canada
- Standard Shipping: 8 business days, $11.99
- Express Shipping: 2-3 business days, $29.99
They cover customs but it may vary depending on local legislation.
Returns or Exchanges
I’m not fond of returning items I’ve purchased. If you know me, the items I buy usually end up in the donation or resell pile. If you’re based outside the UK, returning items can be a major headache according to some customers.
If you’re not happy with the items you purchased, here’s everything you need to know about returns and exchanges:
Deadlines: For USA, Canada, Australia and New Zealand, 28 days after the date of delivery. For international customers, within 14 days after you received the parcel.
Fees: Returning of items are free. You may be liable for import VAT (applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
No return: cosmetics, pierced jewelry, swimwear and lingerie with the hygiene seal is not in place or broken.
I don’t really use customer service in general because I’m not a fan of going through the process of customer support. I mean, who likes waiting? The nice thing about Boohoo is that you can contact them through email, Facebook, Twitter, and Whatsapp! It usually takes them 2-3 hours to reply to queries. Unfortunately, they have everything BUT phone support service!
If you’re in a hurry and what a quick reply to queries, Boohoo a built-in chat customer service assistant on their website (I tried this for you my lovely readers), and they can be helpful with some of your standard queries. However, sometimes it can take a while for them to get back to you.
Always remember to have your order number around!
Is Boohoo Legit
Reviews from Others
Everyone has their own experiences shopping with Boohoo, so don’t just take my word for it! I personally have an okay experience with Boohoo, except for the times when there were some sizing issues. Overall, if you are looking for trendy fashion pieces which are also cheap, Boohoo is a great option!
Here’s a couple of reviews that can be helpful if you want more feedback from other customers!
Review from Sitejabber
Top Rated Boohoo Pieces
The pieces you can find on Boohoo are super trendy. If you’re looking for a piece to suit the summer outfit you have in mind, look no further than Boohoo.
Here are some pieces of my recent Boohoo fashion haul!